SOLO EFECTIVO® — CUSTOMER CARE

Returns & Refunds

We want you to be confident in what you order from Solo Efectivo.

30-Day Returns

Eligible items may be returned within 30 days of delivery. Items must be unworn, unwashed, unused, and returned in their original condition.

Starting a Return

Email soloefectivo@gmail.com before sending a return. Include your order number and the item you would like to return. We will provide the next steps and return instructions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible and include your order number and clear photos of the issue so we can make it right.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Bank or card processing times can vary after a refund is issued.

Return Shipping

Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect.

Final Sale

Items clearly marked final sale are not eligible for return unless they arrive damaged, defective, or incorrect.

Contact

Questions? Email soloefectivo@gmail.com.